All shipments are sent on the following day of purchase, excluding Sundays, and holidays. You will be notified of the shipment tracking number via the e-mail address you have provided us when the package has been sent. Currently, we will only ship to the address that matches the billing address registered to your credit card. Trying to create an order with a credit card that doesn’t match your delivery can result in the cancellation of your order.
We accept returns and offer full refunds on unopened, unused merchandise up to 30 days after purchase. The items must be in perfect retail, as-purchased condition and accompanied by a receipt. All returns made without a receipt will receive store credit and will be charged 20% of the current sale price. Returns made with a receipt, but are older that 30 days, and not older than 6 months, will receive full store credit.
If you are returning an item which we have shipped to you, the product must be post dated no later then than 35 days from the date at which the item was shipped to you to receive a full refund. Items post dated later than 35 days, but no later than 6 months, will receive store credit. The product must be packaged and mailed back to us at your expense including: a copy of the invoice or receipt of sale, and letter stating the reason for return and your contact information. Return items sent to us that are not in perfect retail condition will be shipped back to you via COD.
Non-Returnable Items: Fuel, Paint, Adhesives, Rocket Engines, Batteries (unless batteries are factory sealed)
It is our goal to provide you with quality assistance and a hassle free buying experience. Unfortunately sometimes mistakes are made. We apologize sincerely for any items that arrive to you defective. Items that are factory defective should be brought to the attention of the manufacturer. In most cases manufacturers prefer that they deal directly with the customer on issues concerning defective products. Contact and warranty information can be found in the instruction included with your purchase, or at the manufacture's website. In most cases they will be happy to help you trouble shoot the problem or replace a defective product. If the manufacturer is not responsive, or you have any further questions please contact us at (907)-277-7778, or via email by navigating to our contact page.
If you suspect your product was damaged during shipping, please call us at (907) 277-7778 for further direction. Products damaged during shipping will need to be brought to the attention of, and handed over to the shipper. Be sure to save all packaging and paper work as they will need to see this.